About Me
Hi, I’m Karim Romani — a customer support and content operations professional transitioning into cybersecurity, driven by hands‑on troubleshooting and curiosity for how systems fail and recover. Outside work, salsa and bachata keep me on the dance floor; gaming and continuous learning fuel experiments with new tools and ideas.
Helping friends with IT, spinning up gaming servers, and exploring Linux taught me the value of clear documentation and a security‑first mindset. That practical path led me to pursue security, where habits like systematic debugging and runbooks map well to analyst and SOC workflows.
I keep skills applied by shipping small, useful projects: for example, an algorithm‑assisted Spotify Playlist Mixer I use when DJing Latin socials — which doubles as both a workflow helper and an experiment in AI‑assisted development. Let’s connect if there’s a challenge to secure or a story to share from the dance floor to the command line.
Projects
This is probably one of the greatest apps ever created, if you don't agree you're probably wrong.
Spotify Playlist Mixer — I built a small, personal utility to speed up building and organizing dance‑friendly playlists I actually use when DJing salsa and bachata socials, so sets come together fast and feel good on the floor.
It lets me pull from saved playlists, try combinations quickly, and save a fresh playlist for each session—more a practical workflow helper than a public “product”. The mixer is algorithm‑assisted (tempo/key/energy heuristics), not an autonomous AI DJ.
I prototyped parts of the workflow with AI assistants (Copilot/Kiro) to iterate faster, and I keep refining it as part of ongoing learning and experimentation.
Personal Brand Website & Email Setup — documentation and a phased checklist for hosting a personal brand site on GitHub Pages and configuring email with Zoho Mail.
Personal Site Docs — a companion repo with a phased checklist and short guides for hosting a budget-friendly personal site (Spaceship, GitHub Pages) and email (Zoho Mail). The checklist combines practical setup steps with security controls: enable 2FA and admin hardening, enforce least-privilege roles, configure DNS and email auth (SPF/DKIM/DMARC), and verify HTTPS and DNS propagation. See the repo for the full step-by-step checklist and troubleshooting notes.
Experience
Teleperformance
Customer Service Specialist – SaaS Productivity Platform Support (NDA client)
Feb 2025 - Present · Athens, Attiki, Greece · Remote
Resolved SaaS account access and workspace issues (provisioning, permissions, MFA), and guided users on best practices.
Triaged tickets with clear diagnostics and context for seamless handoffs; followed runbooks and SOPs for consistent outcomes.
Collaborated with internal teams to surface product feedback and improve help content for recurring issues.
Teleperformance
Content Moderator – Proactive Operations (NDA client)
Apr 2022 - Dec 2024 · Athens, Attiki, Greece · Remote
Reviewed user‑generated content against community guidelines and IP policies; safeguarded community integrity.
Handled sensitive material with professionalism and attention to detail; maintained high accuracy and throughput.
Partnered with cross‑functional teams to refine moderation workflows and meet KPI commitments.
Teleperformance
Customer Service Specialist – Banking Support (Contract, NDA client)
Oct 2021 - Jan 2022 · Athens, Attiki, Greece · Remote
Supported retail banking users via secure channels; resolved access and account‑servicing inquiries within SLA and compliance guidelines.
Performed user verification/KYC steps per procedure; documented exceptions and escalated edge cases with full context.
Maintained accurate ticketing/CRM records to ensure reliable handoffs across shifts and teams.
Teleperformance
Customer Service Specialist – Gaming Platform Support (NDA client)
Sep 2018 - Sep 2021 · Athens, Attiki, Greece · Remote since for 2020-2021
Supported end users via email, consistently exceeding satisfaction and resolution‑time targets.
Documented procedures, standardized ticket notes, and ensured accurate escalations to L2/L3.
Tools: Help desk and CRM platforms (e.g., Zendesk, Salesforce), internal knowledge bases.
Dactyl SA
Jewelry Maker
Mar 2012 - Sep 2016
Crafted high-quality, custom jewelry pieces, specializing in high-end college and university class rings as well as varsity rings, ensuring precision and adherence to strict design specifications.
Demonstrated strong problem-solving skills by troubleshooting and resolving production challenges efficiently.
Consistently met all production deadlines, even under tight schedules, while maintaining exceptional attention to detail and quality standards.
Education
ACG - Deree College
BSc in Business Administration 2007 - 2009
Relevant coursework
At Deree’s School of Business & Economics, business administration studies emphasized applied learning—projects, presentations, and cross‑functional teamwork—helping build confidence under tight deadlines while keeping outcomes aligned with real business practice. The campus community and student organizations created the space to balance academics with extracurricular commitments and grow soft skills alongside technical knowledge.
Though studies concluded after two years, the experience delivered durable skills and perspective that carried forward into later roles and projects